1. Overview
We understand that plans can change, and we aim to provide flexible and fair solutions when it comes to cancellations or schedule adjustments. This Return & Refund Policy outlines how we handle course-related changes and refund requests. Our approach is centered around respect, open communication, and a shared goal of positive outcomes. We aim to find flexible and respectful solutions that work for both sides. Our team is always available to assist with refund or rescheduling requests.

2. Cancellation Before Course Start
If you wish to cancel your enrollment before the course begins, we kindly ask that you notify us as early as possible. For most courses, a full refund can be considered if the cancellation request is received at least 5 business days before the scheduled start date. We will confirm your cancellation via email and assist you with the process in a timely and friendly manner. Refunds, if approved, will be processed to the original payment method within 7 business days. Our goal is to make the cancellation process as smooth as possible.

3. Late Cancellations
If a cancellation request is received fewer than 5 business days before the course begins, we may not be able to issue a full refund. However, we will always aim to offer alternative options — such as transferring your enrollment to a future course, applying your payment as credit, or finding another fair solution based on your needs and our availability. Each request is reviewed individually based on timing and course capacity. We appreciate your understanding and communication.

4. Missed Sessions or Partial Attendance
We understand that unexpected situations may prevent full attendance. If you miss a session, please reach out to us. While refunds are generally not issued for missed classes, we will try to offer make-up options where possible or share key materials to help you stay on track. Materials or session summaries may be offered to help you stay up to date. Our goal is to ensure you still gain value from the course experience, regardless of interruptions.

5. How to Request a Refund
To request a refund or change in enrollment, please contact us by email at [email protected] with the following information:

Your full name
The course title and start date
Your reason for the request

We aim to respond to all refund-related messages within 2 business days. All cases are reviewed respectfully and individually. All information provided will be kept confidential and used only to process your request.

6. Policy Updates
This Return & Refund Policy may be updated from time to time to reflect changes in course formats or service structure. Any revisions will be posted with a clear effective date at the top of this page. We encourage you to review this page periodically. Any significant changes will be clearly communicated via this page.

Contact
If you have any questions about our return and refund terms, feel free to contact us. We are always happy to clarify our process and support you however we can:

Email: [email protected]
Address: 37 Hepburn St, Broadview SA 5083, Australia
Phone: +61 8 8471 3091